How to Help Someone Use a Computer

One thing I have to tell myself is that "[I've]forgotten what it's like to be a beginner."

One important rule that I need to remember is "Don't take the keyboard [or mouse]. Let them do all the typing, even if it's slower that way, and even if you have to point them to every key they need to type. That's the only way they're going to learn from the interaction."

Both of these statments remind me of when I am trying to show my mother how to do something on a computer. Sometimes I just don't understand why she doesn't know this like I do, and I also get a little frustrated and use the all to common "here let me do it".

This is going to be interesting to use in the presentation considering that the software allows someone to "take over" another persons computer.


This information comes from http://polaris.gseis.ucla.edu/pagre/how-to-help.html